Frequently Asked Questions (FAQ)

General Questions

We’re currently located in downtown Miami and serve the greater South Florida area. However, we also offer virtual interview options for those located outside of our physical locations.

Absolutely! We offer virtual interview options that allow you to participate from anywhere in the world. We can schedule an online interview session at your convenience here.聽

Schedule a call with usand invite them in! One of our core values is family. This means that we treat everyone that comes through our door as if they were our parent or grandparent. During the call we鈥檒l make sure to help them feel that and to better understand the process so that they feel more comfortable moving forward.

The short answer is you definitely can! But not everyone has the desire, know how or equipment to pull it off well.

What we offer you are three things: ease, quality and service. Interviewing loved ones is what we do best. We create a safe and comfortable environment where you don鈥檛 have to think through all the details. Your loved one simply shows up and we take care of the rest!

We also do so in a professional studio to maintain the highest standards in video and sound quality. We aim to have the beauty of your loved reflected in the beauty of the final product. This isn鈥檛 easy to reproduce!

Packages and Payment

Yes. We offer payment plans through Affirm at checkout. Different payment options can be arranged directly with them.聽

Yes. We offer 10% discounts for referrals and up to 20% discounts* for families purchasing more than one Legacy Video. Reach out to us to learn more.

Yes, we do! As a token of our appreciation, we offer a referral bonus of 10% of the purchase price to anyone who refers a client to us. The referral bonus will be sent conveniently through Zelle or Venmo, ensuring a seamless transaction.

Preparation for the Interview

The actual interview ranges anywhere between 60 and 120 minutes for an individual and 120 to 160 minutes for a couple, depending on how much the individual(s) have to share.

The final deliverable is split up into different chapters for ease of consumption.

Nope. Of course they can always start reflecting on their life to clarify their memory if they wish, but that isn鈥檛 necessary. The interview process itself will bring out what鈥檚 essential.

We’ll also share interview questions beforehand.聽

They can wear whatever they鈥檇 like! Ultimately, we want to capture their unique essence however that shows up in their clothing. As a rule of thumb though we recommend nothing fancy and nothing too casual. Whatever they might wear to a dinner outing with friends or family.

For those that need it, we offer complimentary pick-up and drop-off services in the following neighborhoods: Coral Gables, Coconut Grove, Brickell, Downtown and South Beach. If you need us to go further than that we do charge an extra fee of $50-$100 depending on location.

Recording and Delivery of your Capsul

Absolutely! Before the interview we send you an onboarding form where can share any specific themes, topics, or questions you would like us to focus on during the interview. Our goal is to create a personalized and meaningful experience that captures the essence of your loved one’s story.聽

Yes, currently there is a limit of two people who can participate in an interview, however, we can always record additional interviews with other family members and add it to the final product.聽

Yes, we can accommodate your request for subtitles or captions to be added to the final edited video for an extra fee.聽 Prices fluctuate depending on the available free lancers. If you’re interested please reach out and we’ll send you the most up to date pricing information.聽

Our team works diligently to ensure a timely delivery of the final edited video. Typically, you can expect to receive the video within 6-8 weeks after the completion of the interview. We strive to provide you with a high-quality and polished video that captures the essence of your loved one’s story.

If you need us to remove any clips from the interview we’re more than happy to do so. Any additional recordings (i.e. if your loved one forgot to mention something) can be added for a small extra fee.聽

There are no restrictions on sharing the video with your friends and family. We believe in the power of preserving and sharing these cherished memories, and we encourage you to share the video with your loved ones. You will receive the final edited video as a downloadable link that can be easily shared with others.

Privacy and Security

All of our videos are securely stored in Dropbox. For their full data storage, security and privacy policy please review here.聽

Capsul will provide a link to download all video Deliverables. This link will be left available to download for 90 days. After the 90 days we will delete the main files.聽

Please review our privacy policy here.聽

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