General Questions

We’re currently located in downtown Miami and serve the greater South Florida area. More locations are coming soon. To stay tuned on our expansion plans click here. 

Absolutely! We now offer virtual interviews starting at $497. To register click here. 

Schedule a call with us and invite them in! One of our core values is family. This means that we treat everyone that comes through our door as if they were our parent or grandparent. During the call we’ll make sure to help them feel that and to better understand the process so that they feel more comfortable moving forward.

The short answer is you definitely can! But not everyone has the desire, know how or equipment to pull it off well.

What we offer you are three things: ease, quality and service. Interviewing loved ones is what we do best. We create a safe and comfortable environment where you don’t have to think through all the details. Your loved one simply shows up and we take care of the rest!

We also do so in a professional studio to maintain the highest standards in video and sound quality. We aim to have the beauty of your loved reflected in the beauty of the final product. This isn’t easy to reproduce!

Preparation for the Interview

The actual interview ranges anywhere between 60 and 120 minutes for an individual and 120 to 160 minutes for a couple, depending on how much the individual(s) have to share.

The final deliverable is split up into different chapters for ease of consumption.


Nope. Of course they can always start reflecting on their life to clarify their memory if they wish, but that isn’t necessary. The interview process itself will bring out what’s essential.

We’ll also share interview questions beforehand. 

They can wear whatever they’d like! Ultimately, we want to capture their unique essence however that shows up in their clothing. As a rule of thumb though we recommend nothing fancy and nothing too casual. Whatever they might wear to a dinner outing with friends or family.

For those that need it, we offer complimentary pick-up and drop-off services in the following neighborhoods: Coral Gables, Coconut Grove, Brickell, Downtown and South Beach. If you need us to go further than that we do charge an extra fee of $50-$100 depending on location.

Packages and Payment

Yes we do. Outside of our customizable packages that allows you to choose a package that best fits your budget, we offer two more options.  

The first option is for those choosing one of our In-Studio Packages. We offer up to 4 months of interest free financing. Reach out to us to learn more.

The second options is really a recommendation for everyone. Split the cost of a Capsul Legacy Video with other members of the family. At the end of the day, this is a gift for everyone!

Use Zelle, Venmo or other payment apps to easily split the cost in any way you all wish. 

Yes. We offer 10% discounts for referrals and up to 20% discounts* for families purchasing more than one Legacy Video. Reach out to us to learn more.

Yes, we offer a $500 referral bonus if you’ve been referred to us by one of our clients. 

This bonus will not apply if you purchase more than one package. In that case you will receive a 20% discount instead, which is typically more than $500. 

Privacy and Security

All of our videos are securely stored in Dropbox. For their full data storage, security and privacy policy please review here. 

Capsul will provide a link to download all video Deliverables. This link will be left available to download for 90 days. After the 90 days we will delete the main files. 

Please review our privacy policy here. 

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