FAQ

General Questions

We’re currently located in downtown Miami and serve the greater South Florida area. More locations are coming soon. To stay tuned on our expansion plans click here. 

For the time being you do need to come to our downtown Miami studio to film your interview. Rest assured that we are working diligently on the back end to make these video interviews widely available. Please share your email address and location here if you’re interested in receiving updates on when we expand our offerings.

Schedule a call with us and invite them in! One of our core values is family. This means that we treat everyone that comes through our door as if they were our parent or grandparent. During the call we’ll make sure to help them feel that and to better understand the process so that they feel more comfortable moving forward.

The short answer is you definitely can! But not everyone has the desire, know how or equipment to pull it off well.

What we offer you are three things: ease, quality and service. Interviewing loved ones is what we do best. We create a safe and comfortable environment where you don’t have to think through all the details. Your loved one simply shows up and we take care of the rest!

We also do so in a professional studio to maintain the highest standards in video and sound quality. We aim to have the beauty of your loved reflected in the beauty of the final product. This isn’t easy to reproduce!

Preparation for the Interview

Expect to be at the studio for up to three hours unless you purchase the Essence Package for Individuals or Love Package for Couples. In that case plan for about 90 minutes of studio time. 

Nope. Of course they can always start reflecting on their life to clarify their memory if they wish, but that isn’t necessary. The interview process itself will bring out what’s essential.

They can wear whatever they’d like! Ultimately, we want to capture their unique essence however that shows up in their clothing. As a rule of thumb though we recommend nothing fancy and nothing too casual. Whatever they might wear to a dinner outing with friends or family.

For those that need it, we offer complimentary pick-up and drop-off services in the following neighborhoods: Coral Gables, Coconut Grove, Brickell, Downtown and South Beach. If you need us to go further than that we do charge an extra fee of $50-$100 depending on location.

Packages and Payment

Somewhat! Packages require a $500 non-refundable deposit as soon as you sign up. The remaining total is to be paid on the day of the interview. 

What we do recommend is to split the cost with your loved ones. Use Zelle, Venmo or other payment apps to easily split the cost among family and friends in any way you wish. 

We are working on providing a financing option as well. Stay tuned! 

Yes! We offer a 20% discount per package if purchasing more than one package. 

Yes, we offer a $500 referral bonus if you’ve been referred to us by one of our clients. 

This bonus will not apply if you purchase more than one package. In that case you will receive a 20% discount instead, which is typically more than $500. 

Privacy and Security

All of our videos are securely stored in Dropbox. For their full data storage, security and privacy policy please review here. 

Capsul will provide a link to download all video Deliverables. This link will be left available to download for 90 days. After the 90 days we will delete the main files. 

Please review our privacy policy here. 

Are you ready to purchase a package? 

Would you like to book a Free Discovery Call? 

Interested but not ready or located outside of South Florida?